Privacy Policy

AgencyNXD is the data controller for personal data collected through this platform. We are registered in England and Wales (company number 12043050, VAT number 325073818) at 3rd Floor Eastgate, Castle Street, Castlefield, Manchester, United Kingdom, M3 4LZ. For privacy questions, contact hello@agencynxd.com.

Account data: name, email address, password hash, role (agency owner or advisor), and profile information you choose to provide.

Profile data: biography, experience, specialisms, hourly rate, photos, LinkedIn URL and social links.

Booking data: session times, participants, payment status, calendar event IDs and meeting links.

Calendar data: when you connect Google Calendar or Outlook, we access free/busy information and create events. We do not read the contents of your calendar events beyond what is needed to find availability.

Payment data: card payments are processed by Stripe. We do not store full card details; Stripe provides us with transaction status, payment method fingerprints and payout records.

Usage data: pages visited, feature interactions, device/browser type, IP address and referral information, collected via analytics and server logs.

We use personal data to operate the platform: create and secure accounts, display advisor profiles, match agency owners with advisors, process bookings and payments, send service-related emails, maintain platform security, and improve the service.

We may also use contact details to send platform updates, marketing about AgencyNXD services, or relevant opportunities. You can opt out of marketing emails at any time.

We process personal data under UK GDPR on the basis of: performing our contract with you (account, bookings, payments); legitimate interests (security, fraud prevention, platform improvement and marketing); and compliance with legal obligations. We may ask for consent where required, such as for optional cookies or certain marketing.

We share data only with service providers who help us run the platform and where necessary for a booking:

• Stripe — payment processing and advisor payouts.
• Google / Microsoft — calendar availability and meeting creation, only when an advisor connects their calendar.
• HubSpot — customer relationship management for account and service communications.
• Hosting and analytics providers — platform infrastructure, error reporting and usage analytics.

We do not sell personal data. We may disclose data if required by law, to protect our rights, or in connection with a business sale or restructuring.

We use industry-standard technical and organisational measures to protect personal data, including encryption in transit, encrypted storage of access tokens, hashed passwords and access controls. Calendar access tokens are stored encrypted and can be revoked from your dashboard.

Data is hosted by our cloud providers, which may include processing in the UK, European Economic Area and the United States under appropriate safeguards.

We keep personal data for as long as necessary for the purposes described in this policy: while your account is active, for the duration of any booking or legal claim, and for any period required by tax, accounting or legal obligations. You can ask us to delete your account data by contacting hello@agencynxd.com.

We use cookies and similar technologies to keep you signed in, remember preferences, understand how the platform is used, and deliver a secure experience. Analytics cookies help us improve the service. You can manage cookies through your browser settings.

Under UK data protection law you have rights including: access to your data, correction of inaccurate data, erasure, restriction of processing, data portability, objection to certain processing, and withdrawal of consent. To exercise these rights, contact hello@agencynxd.com.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about how we handle your data.

We may update this policy from time to time. We will publish the revised version on this page and notify you of material changes by email or on-site notice. Continued use of the platform after changes constitutes acceptance.